policies
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appointments & cancellations
Please cancel or reschedule appointments at least 48 hours in advance to avoid a late cancellation fee. Appointments changed with less than 48 hours’ notice will be charged the full session rate.
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HIPAA compliance
Haven is HIPAA compliant, which means your personal information stays private and protected. What you share in therapy stays between you and your therapist, with very few exceptions related to urgent safety concerns. If you ever have questions about confidentiality or those exceptions, your therapist is happy to walk you through them.
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crisis & resources
If you're experiencing an emergency or feel unsafe, please call 911 or go to your nearest emergency room. You’re welcome to contact your therapist directly if you’d like to request an urgent or extra session. While we can’t guarantee availability, we understand that life can be unpredictable and will do our best to accommodate.
additional resources include:
National Suicide and Crisis Lifeline at 988
Crisis Text Line: Free help is available 24/7 by texting HOME to 741741 or texting AYUDA for help in Spanish.
The Trevor Project at 866-488-7386
Minnesota Farm & Rural Helpline at 833-600-2670